Refund policy
After-sales of health products
1. General After-sales Rules
All after-sales requests must be submitted within 30 days of order delivery; overdue requests will not be accepted. No mandatory free returns. All returns, refunds and reshipments are subject to this published policy.
2. Returnable Scenarios (Unopened & Unused Only)
Returns are only eligible if all the following conditions are met: 1. Products are factory-sealed, unopened, unused, with intact original packaging and security seals; 2. Products are within shelf life, free from moisture, pollution and damage; 3. Requests are submitted within 30 days after delivery. Return shipping fees are borne by buyers. Products must be returned to our local US return address. Refunds will be processed within 7–10 business days after warehouse quality inspection.
3. Free Guaranteed After-sales (Seller's Full Responsibility)
Within 7 days after delivery, buyers can apply for free reshipment or full refund with photo/video evidence for the following issues with no return required and zero buyer cost: damaged, leaked or deformed products during transportation; incorrect, missing or short-shipped orders; expired or defective products.
4. Non-Returnable Scenarios
To comply with US food safety regulations and protect consumer health, no returns or full refunds will be offered for the following scenarios: 1. Opened, unsealed, used or consumed products; 2. Subjective dissatisfaction, taste difference or unmet personal expectation; 3. Physical discomfort or allergies caused by individual physical differences; 4. Product deterioration or damage caused by improper personal storage.
5. Special Compensation Policy
For non-quality issues such as unmet expectations or mild physical discomfort after consumption, returns and full refunds are not supported. We may provide store credits, exclusive coupons or partial refunds based on order conditions, subject to customer service verification.
Disclaimer: This statement has not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease. All product descriptions are for reference only and do not constitute medical advice. Please consult a professional physician for physical discomfort or illness.
Laser product return and exchange policy
1. Return Eligibility
We offer a 30-day return window for all orders from the date of delivery.
Only unopened, unused, and original sealed products are eligible for full refund.
2. Used Device Policy
Our laser helmet is a Class II FDA-cleared precision low-level laser therapy (LLLT) device.
Once the unit is opened, powered on, or worn:
- Laser diode usage data is recorded
- Device is permanently activated
- It cannot be resold as brand-new
Opened or used products are NOT eligible for full unconditional refund.
If customers insist on returning a used device, a 25% restocking fee will be deducted from the refund, and all return shipping fees, duties, and transaction fees shall be borne by the buyer.
3. Effect Disclaimer (Anti-chargeback Clause)
This LLLT laser device is designed for supporting follicle health and assisting hair maintenance.
We do NOT guarantee hair growth results for all users.
Treatment results vary by individual genetics, hair loss type, usage consistency, and physical condition.
“No visible effect” is not a valid reason for full refund or chargeback.
4. Warranty Policy
We provide 1-year official warranty for manufacturing defects.
- Free repair or replacement for non-human damage
- Damage caused by dropping, water, unauthorized disassembly, or misuse is NOT covered by warranty.
5. Non-Refundable Situations
- Return requested after 30-day window
- Item has been used with no confirmed quality defect
- Manually damaged, modified, disassembled, or water damaged
- Customer refused delivery or abandoned shipment
6. Fee Rules
Original shipping fees, taxes, customs duties, and payment processing fees are non-refundable under any circumstances.
All return shipping costs are the responsibility of the buyer.